If your order hasn’t arrived then please let us know. If we’ve made a mistake, we’ll either credit your account or replace the box free of charge the following week.
If you suspect your box was stolen please contact us – we will credit your account and discuss safer delivery instructions.
If your box is late on your delivery day, your driver might be delayed, so please don’t worry as it is probably on its way. If your box is missing on the morning of your delivery day, please get in touch and we can investigate!
If an item is missing from your box, we may have had to make a last minute replacement, so do check the total number of items against your box size.
If something is missing from your order, please let us know. If we’ve made a mistake, we’ll either credit your account or replace the item free of charge the following week.
We work hard to provide you with produce of the freshest and highest quality.
However, occasionally a substandard item might slip through our Box Engineers hands. Tell us and we’ll credit your account or replace the item free of charge the following week. Also let us know if something doesn’t taste the way it should. We try to taste as much of the produce that comes into our hands as possible. However, we sometimes get fruit that looks great from the outside and my have some issues internally. Let us know if you ever experience this with your items and we will replace them for no charge or will credit your account accordingly.
If you have not set up any “preferences” on your account, please log in and click the “preferences” tab from the left menu bar. From there select the fruit or vegetable you don’t want. We will exclude them in future. Remember to also give as many items as you can the “Fine to place in order” mark so that we know what to give you if we need to make a substitution.
If we’ve sent you something that is already on your “preferences” list please let us know!
Please compare the order that you received with your order on your account. If things don’t match up, also check your box label, is your name listed at the top. If there is something wrong, shoot us an email or give us a call.
Your boxes should be collected by your driver every time you leave them out. We will also collect your clamshell containers, plastic bag liner, and freezer packs. If they are not being collected, please let us know. You can help your driver by leaving just one or two boxes out each week. If the boxes are very damaged or dirty and are no longer re-useable you may return them to us for recycling. We understand that a box will not last forever.
Technology is beautiful. We do not issue paper receipts due to the waste of paper. You can view all your orders from your account online. If you ever have a credit card charge discrepancy, give us a call and we will resolve it.
Double check the special delivery instructions that you filled out in your account. Just log in and click the “Account Info” tab. Choose the correct subscription, and you will be able to view the special delivery instructions for this particular subscription. Please make sure that they are up to date. If they are correct and the box wasn’t in the proper place, please let us know.
You can also leave a note for the driver on your old box.
This is extremely important to us. We do everything we can to maintain the freshness of your order.