Before you can place an order, you will need to set up an account with us. This is a snap - simply click, "Sign Up" tab at the top of the screen, and follow the step-by-step instructions.
2. Logging in
Just click the log in tab or go to log in bar at the top of page, enter your username and password. The main page will welcome you once you've signed it. At your home page, you will see all subscriptions to our service under this account. Below this information you will see all current orders for the week.
If you've forgotten your password, click the link below the log in bar (forgot username/password) (Enter in e-mail/username and we will email you your password.)
Our service works by signing up for a subscription to a particular sized box. Each week our automated service will update you by email letting you know when your custom order is ready to be viewed.
To Start click “Sign Up”,
- Follow our step-by-step instructions
- Pick box type (veggie, fruit, mixed)
- Pick size (tiny, small, medium, large)
- Choose frequency (weekly, biweekly)
- Add preferences
We will send you a confirmation email once your account and subscription have been processed. If you do not receive this email, please email us @ firstname.lastname@example.org or call us @ 770-441-9976.
You have full access to your order online via your account. Your box should automatically be customized based upon your preferences. If you want additional changes, each order is allowed three additional substitutions. Log on to your account via our homepage. Once logged in, view the current orders below the current subscriptions. Click the order number to which you wish to make changes. On the next page, choose the "Exchange" button next to the item that you want to exchange. It will pop up a list of all the substitution items. Choose an item and click "Submit". These operations must be completed by your "Order Deadline". On each current order, we include the following information: delivery date, total price, and quantity of produce.
Our accounts are customized to your specific preferences. If there's something that you dislike or that you're allergic to, fill in the checkmark by "Always Remove" for that item in your preferences section of your account. Our system will exclude it from your box automatically. Your preferences must be entered prior to your order creation day be applied to next weeks order. This a good reason to fill out your preferences in our system as soon as you sign up. Once they are set, you're done! Once an item is given the "Always Remove" title and if we have it planned for your box, we'll replace it with something else instead. This is why we also have a "Fine to Place in Order" mark. Please give as many items as you can think this mark so that we can ensure that you receive what you really enjoy. You can make changes to these lists at any time. Just log on to your account, click on the "Preferences" tab. On the next page look for item(s) from the alphabetical list of fruit and vegetables, marking each item with the appropriate selection (Fine to Place in Order, Always Remove).
Please note that we can’t guarantee to replace what you don’t like with your “likes” at all times. Here are the top two reasons.
- You haven’t marked any favorites in your preferences.
- If the substitution list for the week doesn’t have anything that you “like” available. We will try to make the best choice possible. If you are unhappy with our decision, let us know and we will take the steps to make you satisfied.
We know that your lives are dynamic and you may need to put your account on hold for a variety of reasons. You are able to place your account on “HOLD” for an indefinite time frame or temporarily. Setting up a “vacation hold” allows you to enter a date range for service suspension. If you place your account on “HOLD” it will sit idle until you return and remove the “HOLD” status. Using the “Vacation Hold” option, you will have the ability to enter a date range, the minimum being one week, the maximum being 2 months. Choose the week that you would like to stop service and the week that you would like to restart service. If a pending order is in your account, you will be asked if you want to receive the order, or cancel the order. If you do have a pending order, you must complete this operation before your “Order Deadline”. We will stop deliveries while you’re away and restart them as soon as you're back.
Choosing “Hold Service” will allow you to place your account on an indefinite hold. Simply turn service on or off and click submit.
To set a Vacation Hold, log in and go to “My Account” tab. Click on “Vacation Hold” on the left. Choosing “Vacation Hold” will require the user to choose a start date for the vacation hold. Pick week to stop service from drop down menu. Next choose the week that you would like to restart service from the drop down menu and click submit.
You will see the dates for your up coming vacation listed at the top of your account main page.
Having trouble? Shoot us an email at email@example.com
Once logged in from the homepage, go to the “My Account” tab. Click “Account Info” on the left. You will see your current address and your special delivery instructions. Just fill in your new delivery info and click the “update” button to update the account details.
Don’t forget to update the “Special Delivery Instructions” for our driver to ensure that your box is delivered exactly where you want.
You can update your password at any time online. Log in, click on “My account” tab, then go to the “Personal Info” link on the left. Enter new password and click update.
You can update your card details at any time online. Log in, click on “My account” tab, then click on the “Personal Info” link on the left. Enter details of your new card and click update. You will then see your current payment details (partially obscured for security reasons).
And remember; please do not email us credit card details as email is never secure.
To view your statement and history of recent purchases, log in, click on “My account” tab, then go to the “Order History” box on the left. Click on the order to view what was delivered and the amount charged.
Paper statements are only sent upon specific request.
You are free to stop your order at any time. If you have an order for next week, you must delete the order before the order deadline. If it is past the order deadline, your box has already been arranged and will be delivered on your scheduled delivery day. You may also cancel your service/subscription at any time. We recommend placing your service on “Hold”. If you ever decide to return (which we hope you will), all your information will be stored and you can log on using the same user name and password. You account will be waiting for you. All that you will need to do is take your service off the “Hold” status. If you decide to cancel your account, all of your information will be lost and you will be required to set up a new account upon re-visit.
To cancel your account, log in and click on the “My account” tab at the top of the page. Choose “Cancel Account” on the left. You will be brought to the next page that confirms that you would like to cancel your service/subscription. Before clicking “Yes”, please tell us why you are canceling in the text box provided. After clicking “yes”, the operation is complete. If you have a pending order, a prompt will ask if you want to keep your order or cancel it. Choose accordingly. Remember that your “Order Deadline” still applies to this operation. You will not be able to cancel your order if it is past the deadline. Your pending order will still be delivered and your service will be cancelled from that point forward. If you have any questions, please email us at firstname.lastname@example.org