Nature's Garden Express respects each individual's right to personal privacy and is committed to protecting that right. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to any information collected through the Nature's Garden Express Web site.
Part I. Information Collection
We collect the following information from our new subscribers:
Billing & Shipping Address
Credit Card information
Customer information is restricted to our offices and is primarily stored on our servers, which are kept in a secure environment. Only employees who need the information to perform a specific job (e.g. a customer service representative troubleshooting a customer issue) are granted access to customer information.
We DO NOT share customer information with third parties.
Part II. Information Usage
We will use your information to e-mail you with updates and news, respond to your questions or comments, and to send out catalogs and other information about our products. We will also send out weekly emails letting you know what's available in the upcoming week's box. Out of respect for the privacy of our customers we present the option to opt out of these types of communications.
We verify the accuracy of your shipping address by referencing a current map program such as Microsoft MapPoint and/or an up to date mapping service such as Google Maps. We verify your Billing Address at the time we process your first order via our Secured Merchant Services Gateway.
Part IV. Access to Information
Users may access their personal information from their account at any time by utilizing the login and password provided to them during their account set-up. In addition, users can update this information from their online account. Users may also contact us during normal business hours regarding any updates to their information.
Part V. Problem Resolution
If problems arise, customers may contact Nature's Garden Express by email or by phone:
Call us at (770) 441-9976 or toll free at 1-866-942-1643
We're committed to resolving any troublesome issues or difficulties that may arise within a 48-hour time frame.
Part VI. Data Storage and Security
Nature's Garden Express takes every precaution to protect our customers' information. Our customer account set-up pages as well as our order submission page are encrypted and protected with SSL encryption software. Nature's Garden Express stores customer information on secure servers that are not kept on the premise but rather in a secure environment.
The Nature's Garden Express Website is provided without any warranties or guarantees save those set out in these Terms and Conditions. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Nature's Garden Express Inc - Georgia's prior written consent. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
We shall collect, process, store, and transfer your personal data in compliance with data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.
Nothing in this section seeks to limit or exclude Nature's Garden Express's liability to you, where you are a consumer, for negligence, breach of contract or breach of statutory duty in respect of defective products sold through its website. We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, flood, adverse weather, acts of God, strikes, labor disputes, riots, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.
Nature's Garden Express's sole liability for defective products or spoiled produce will be to replace those products or reimburse any monies you have paid for them.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.
Part I. Our Service
We offer a customizable natural and organic produce delivery service that is designed to be automated and totally free of hassle. Additionally we offer an assortment of select natural and organic dry goods, which can be added to your box. Each week we create a fresh, new menu based on what is in season and what is available from our farmers. We always strive to ensure a fresh variety of the finest quality produce.
To order from our website, one must create an account with Nature's Garden Express. Setting up an account is FREE, and only takes a minute. You must possess a credit card and therefore must be at least 18 years of age to sign up.
During the sign up process, choose one of our three different box types: Fruit, Veggie, and Mixed, and then choose the appropriate size that fits your needs. Each type of box comes in four different sizes: Tiny, Small, Medium, And Large.
Please review your custom order, which can be found by logging into your account after receiving your weekly confirmation email.
After submitting your order, your order is complete and your box will arrive on your specified delivery day. Your order history is listed in your account and is available at any time. In our effort to conserve paper and trees, we only print invoices upon request. Your electronic invoice can be found by viewing your order history. Nature's Garden Express retains the right to add/change box items at the last minute in order to maintain product quality.
Be sure to keep your payment info up to date, notifying us of any changes or updates to your banking info and/or credit card in order to ensure prompt payment. Your account will be charged by our staff at the close of the week after you have received your delivery on your specified day. We reserve the right to temporarily suspend your account in the event of any problems with payment. Unpaid invoices more than a month old may be sent to a collections agency.
Please place your empty box and freezer pack outside for pick up the day of your next delivery. We try to recycle these materials and will dispose of them when their integrity is compromised. We do however reserve the right to refuse the pick up of boxes/freezer packs containing materials we feel could be hazardous to our employees or to other customers. If you still have a freezer pack and you've discontinued service, Nature's Garden Express will arrange to pick up the remaining items.
Part II. Return/Cancellation Policy
Returns should be made by reporting any spoiled or missing items as soon as possible. You may only do this by calling us directly or by contacting us through e-mail. We will never physically accept a box for return. Once the box has been delivered we cannot take it back. When you contact us we will credit your account or replace the items in question. We have a 100% satisfaction guarantee. All invoices are considered accurate after 14 days. After 14 days have passed we will not accept any returns.
Cancel orders not later than 10am the day before delivery. This can be accomplished through your online account or by speaking to someone directly in our office. Cancellation messages will not be accepted, and charges will be placed for that order.
Cancellations after the ordering deadlines are subject to a 100% charge. Our ordering deadlines are as follows:
Nature's Garden Express, Inc. 2003 South Bibb Drive Tucker, GA 30084
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.