Frequently Asked Questions

Setting Up Your Account

Managing Your Account

NGE Basics


What's in the box?

Around 1pm every Friday, you'll receive an email to the primary email address listed in your account highlighting what's in your box according to your subscription, product, and order preferences. We'll also include any new items that are available that week. You may check out the box contents on our website by clicking the Shop tab at the top of the page and This Week's Boxes from the category menu options listed below it.

Sometimes nature changes its course, and we have to make last-minute adjustments to your order. If there's something that you don't like in your box, , and we'll either replace the item, add additional produce in your next box, or credit your account accordingly.

Why do you sometimes sell an item by the quantity one week and then by weight the next?

We sell the produce to you the same way we buy it from the farmer. Sometimes cucumbers are sold by the case count. Sometimes they're sold by weight. Each week we may be attaining produce from different many with differing standards.

Do I get the same thing each week?

Not at all! We take the hassle out of finding what's in season.

Certain staple items will be available each week, though varieties will always change. Other seasonal items will keep you excited for your next order.

Can you specify where the weekly contents of my box come from?

Yes. We feel it's very important to understand where your food is coming from. For this reason, you can always see information about the next to any products we offer.

You can also watch some of that feature various farms and producers to learn more about how your food is grown or produced.

Why are some fruits and vegetables available in your boxes, but not available for additional purchase? They're not listed in the substitution list either.

Some items might only be available in small quantities. They may be limited due to many factors. As certain fruits and vegetables come in and out of season, their production can fluctuate greatly, causing an erratic supply. In other cases, we may be dealing with small farmers that only have a limited supply.

I don't like something in my box.

No problem! Our system automatically updates your box according to your customized personal preference.

To remove unwanted items from future orders:

Go To Product Preferences

Click the My Account button at the top right of the page, then choose Product Preferences from the dropdown menu.

Remove Unwanted Items

If you dislike by radishes, remove them from your Items You DO Want list by selecting the icon button. If we're planning something for the boxes, and it's in your Items You DON'T Want list, it'll automatically be replaced with an item you like.

I want to substitute something different into my box. What do I do?

You can customize every order by making exchanges!

After receiving your weekly Friday email letting you know your order is ready to be viewed, you can swap any item for something you'd prefer. You'll see that your order has already been catered to your product preferences.

However, if you normally want, let's say apples, but this week you're making a special potato salad, simply substitute potatoes in place of the apples for no extra charge.


What if I'm not home to receive my delivery?

You don't need to be present for your delivery. Standard procedure calls for our drivers to deliver to your front door and to either knock or ring the bell.

In the warmer months, it's common for our members to leave a large cooler out either the night before or early in the morning of delivery. If no one answers, they'll secure your goods there, storing your dairy items in the cooler.

When the driver delivers your box, s/he'll swap the bag of produce out of the box and into your cooler. This isn't a bad idea if you aren't going to be home for most of the day. Otherwise, the boxes are delivered in refrigerated vehicles and contain a freezer pack, which helps maintain the freshness of the fruits and vegetables.

Many of our members have updated their special instructions located in the My Subscriptions page to reflect delivery to an alternate location, such as the side door, carport, in front of the garage, a leasing office, etc. You can also use provide information about gate or door codes for entry to offices, apartments, and condos.

My box hasn't arrived yet?

Please let us know if:

  • Your order hasn't arrived - If we've made a mistake, we'll either credit your account or replace the box the following week, free of charge.
  • You suspect your box was stolen - We'll credit your account and discuss safer delivery instructions.
  • Your box is late on your delivery day - Your driver might be delayed. So, please don't worry as it's probably on its way. If your box is still missing the day after your delivery day, we'll investigate.

I received an order that isn't mine.

Please compare the box you've received with on your account, and check the name on your box label listed at the top. If things don't match up or there's something wrong, right away.

Why didn't the driver collect my old boxes?

Local Delivery

Your boxes should be collected by your driver every time you leave them out, as well as any clamshell containers, plastic bag liners, and freezer packs.

If they're not being collected, please .

You can help your driver by leaving only one or two boxes out each week. If they're damaged, dirty and no longer re-useable, you may either return them to us for recycling or dispose of them yourself. We understand that a box won't last forever.

My delivery wasn't left where it should've been, and/or it's been damaged.

Double check the special delivery instructions that you filled out in your account. To do so:

Go To My Subscriptions

Click My Account from the top right corner of the site, and select My Subscriptions from the menu.

from the dropdown options. You'll see the instructions left by you at the bottom of the page.

NOTE: If you have more than one subscription, make sure the correct one is selected from the subscription list.

Update Your Instructions

Please make sure your information is up-to-date. If they're correct, and the box wasn't in the proper place, .

You can also leave a note for the driver on your old box.


How do I change my billing info?

The way to change the billing info on your subscription is to:

Go To Account Info

Click the My Account button at the top right of the page, then choose Account Info from the menu.

Update Payment Methods

Under Payment Methods, you can choose to either add a new method of payment or update the current one in the system.

What methods of payment do you accept?

We accept American Express, Discover, Mastercard, Visa, and Paypal.

How do I pay by Paypal?

The way to change the billing info to Paypal is to:

Go To Account Info

Click the My Account button at the top right of the page, then choose Account Info from the menu.

Update Payment Methods

Scroll down to Payment Methods. Update the information by selecting Paypal and following the instructions.

You'll be taken to a Paypal page and prompted to make a payment method agreement with NGE. The process is simple and should take less than 5 minutes to complete.

Are there any delivery fees?

There are NO fees for deliveries in our local area, which includes the Greater Atlanta Area and roughly 30 – 40 miles beyond that. Our partnership with Fedex will soon expand our delivery area considerably.

Do I get a receipt?

Technology is beautiful! We don't issue paper receipts due to the waste it creates.

You can view all from your account online. If you ever have a credit card charge discrepancy, , and we'll resolve it.


Common Questions

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