Frequently Asked Questions
Setting Up Your Account
How do I get started?
1
Before you can place an order, you need to set up an account with us. This is a snap! Click the button above and follow the step-by-step instructions.
Please take note of your new username and password. You'll need this to log in to your account during future visits.
2
Pick A Box
Choose from 5 different box types that come in 4 sizes. Their contents change weekly. Set it to arrive either weekly or biweekly to ensure you receive a steady supply of fresh fruit and veggies. This also helps us plan ahead with our farmers.
3
Add Your Preferences
Once your account is set up and an order has been created, you can manage what items you do or don't receive by selecting your product preferences. First click the My Account link located at the top right of the page. Then, choose Product Preferences from the menu.
Say you or a family member are allergic to, or don't like, avocados. Simply select the remove icon next to avocados, and it'll move to the right side under the Fruits I Don't Want category.
What type of box is right for me?
Currently, we offer the following:
5 Box Types
Fruits Only
This box is a treat because seasonal fruits taste better.
Veggies Only
Receive a variety of seasonal veggies without the fruit.
Mixed
It's the best of both worlds in one box, fruits and veggies.
Local
Fresh, locally grown produce available year round.
Build A Box
Choose any of the products from our shop.
NOTE: $50 minimum order required
4 Box Sizes
Tiny $28.00
1 - 2 people
Small $38.00
2 - 3 people
Medium $45.00
3 - 4 people
Large $55.00
4+ people
Managing Your Account
How do I cancel an order delivery?
You may skip or hold an order online anytime between Friday afternoon, when the order is generated, and the day before your delivery at 10am, the order deadline for making changes to your order.
1
2
Go To My Orders
Click the My Account button at the top right of the page, then choose My Orders from the menu.
NOTE: If you have more than one subscription, make sure the correct one is selected from the subscription list dropdown button prior to deleting your order.
3
Skip Order
Click the Skip Order button located on the top left corner next to the order number, and follow the instructions.
Alternatively, you can perform this task within the order widget found in both your
(left side), as well as the (right side).
If you know you won't need your box prior to your order creation day, Friday afternoon, and for an extended amount of time, you can instead set a vacation hold.
What if I go on vacation?
If you know that you'll be going out of town ahead of time, you can either schedule a vacation hold to automatically stop and resume delivery service dates, or you may schedule a regular hold, which will simply stop your service.
The steps to place a hold on your order while on vacation are:
1
2
Go To My Subscriptions
Click the My Account button at the top right of the page, and choose My Subscriptions from the menu.
NOTE: If you have more than one subscription, make sure the correct one is selected from the list prior to placing it on hold.
3
Select Hold Type
There are two ways to schedule a delivery hold on your account:
First, is the Schedule Vacation hold. This enables you to assign stop and resume service dates in advance and is recommended if you want to continue receiving scheduled deliveries automatically upon return.
Second, is the Hold Subscription method, which will stop your delivery service indefinitely or until you manually resume your service at a future date. This is recommended if you're unsure as to when you'll return from your trip.
Alternatively, you can perform this task within the order widget found in both your (left side), as well as the (right side).
NOTE: If you have an active order in the system, you'll be prompted to delete it before completing the hold. This will NOT cancel your subscription or your account.
NGE Basics
What is NGE?
Nature's Garden Express is an Atlanta based grocery delivery service offering home and office delivery of the finest natural and organic
and !
Want to learn more about NGE? Check out:
Our Service
- We have a 100% satisfaction guarantee. If there's ever something you're not completely satisfied with, , and we'll make it right.
- We're a zero waste company focused on minimizing our carbon footprint by reusing, or recycling, boxes, freezer packs, bags, and any other consumables from your order. Simply leave your box out for our drivers to pick up during your next delivery.
- We buy from whenever possible but also carry many items not grown locally.
- We're based in Tucker and service Atlanta, Athens, and surrounding areas. for delivery information.
- Our leftover produce is donated to our friends at the Atlanta Community Food Bank.
- Almost all our produce is certified organic. We've chosen to include certain farms that utilize sustainable growing practices that haven't achieved organic certification because they produce pesticide free foods.
- The attributes used to describe each item can be found in its under Product Details. They're:
Low Carb
Dairy Free
Fat Free
Gluten Free
Kosher
Low Fat
Low Salt
Nut Free
Salt Free
Sustainable
Vegan
Vegetarian
Wheat Free
Ethics
We minimize the impact our business has on the environment by working towards being a zero waste facility. This means we throw away almost nothing.
We encourage everyone to use our recycling program. On the day of your delivery, place your old box, bag, and freezer packs out and our driver will collect them when delivering your new box. We'll reuse your box as long as it's still in good structural condition. The boxes that can no longer be used will be recyled.
What's in the box?
Both menus and orders are created and posted on Fridays. They change weekly based on what's in season at the time of creation.
We strive to keep the menus new and exciting, but you can always count on availability of certain staples such as some types of apples, citrus, potatoes, greens, onions, etc.
After you and , each order can be personally customized in four ways:
1
A list of all types of produce we may carry throughout the year. If there's something you don't like, contact us and that item will automatically be replaced with something you do like.
2
On top of your order being already catered to your preferences, you can also make substitutions to to get exactly what you want for the week. Feel free to browse our product offerings which include hundreds of other items available for substitution.
3
Want everything in your standard box but still need more? You can also add things to your order once, or include them as a standing order in every box. We offer many staples as well as specialty items that can be added to any box.
4
Want a different box size or type but aren't sure what's in them? Check out the weekly contents first by clicking from the menu item in the navigation bar above, and then, selecting from the shop categories.
Payment
We accept American Express, Discover, Mastercard, Visa, and Paypal.
How to shop
With our new interactive shop page, customizing your box is even more simple and quite fun!
Once your order has been created on Friday afternoon, you can and go to the to:
- See what we have that's new and exciting.
- within your current order.
- that coincide with your current box ingredients.
Find recipes
We've added a new recipe feature to make shopping with NGE even more fun!
Not only can you search in our for new and exciting recipes, you can also view, and quickly add, recipe ingredients to your order!
If you need to cancel
Our service is offered with:
- NO commitments
- NO contracts
- NO fees to cancel your account
Should you wish to cancel, simply follow these steps:
1
2
Go To My Account
Click My Account in the top right corner of the page, and choose Cancel Account from the menu.
NOTE: If you have an active order in the system, you'll be prompted to delete it before completing the hold. This will NOT cancel your subscription or your account.
What is organic?
Organic produce has been grown without the use of:
- Chemicals
- Synthetic fertilizers
- Genetically modified ingredients
- Chemical pesticides
How do your prices compare to those of other organic retailers?
We price our produce according to the going market value of the produce and are usually the same, or lower, than what you would find at your local grocery store's organic produce section. Plus, we deliver to your doorstep! This helps you to maintain a healthy lifestyle for a great price.
Do you deliver to businesses?
Yes! We deliver to businesses daily and are referred to as co-ops. Please if you have special hours or concerns for deliveries to your place of business.
How do your boxes work?
Once you've created your subscription, we offer several different boxes that change each week based on what items are coming fresh from harvest:
Fruits Only
This box is a treat because seasonal fruits taste better.
Veggies Only
Receive a variety of seasonal veggies without the fruit.
Mixed
It's the best of both worlds in one box, fruits and veggies.
Local
Fresh, locally grown produce available year round.
Build A Box
Choose any of the products from our shop.
NOTE: $50 minimum order required
The you set in your subscription will indicate which, if any, items need to be automatically replaced in an equivalent exchange. When is created, you'll receive an email notification that it's ready to be customized.
Each order is fully customizable, and you'll be able to exchange produce or shop for additional items in your order, right up until your order deadline, the day before your delivery at 10 am.
Am I locked into your service?
There's NO sign-up fee and absolutely NO commitment required.
For your convenience, several options for maximum flexibility are offered:
-
Vacation Hold: Schedule a vacation ahead of your order creation to skip deliveries.
-
Hold: Place your account on hold at any time before orders are generated to temporarily stop deliveries.
-
Delete Your Order: Delete your order for the week any time up until the day before your delivery (10 a.m.).
-
Cancel: Cancel your service at any time without penalty.
The you set in your subscription will indicate which, if any, items need to be automatically replaced in an equivalent exchange.
When is created, you'll receive an email notification that your order is ready to be customized. Each order is fully customizable and you'll be able to exchange produce or shop for additional items in your orderc right up until your order deadline, the day before your delivery at 10 am.
How does the order deadline work?
Your order deadline is 10:00 am the day before your scheduled delivery day and is in place so that we have time to prepare and pack your order.
On the Friday of your scheduled delivery week, you'll receive an email reminding you that you have an order scheduled. It'll include next week's menu highlights, as well.
At this point, will be active and amendable. You have until your order deadline to make any changes, as specified in the table below. After the deadline, it'll be charged and processed for delivery the following day.
Delivery Day
Order Deadline
Monday
Before 10:00 am Sunday
Tuesday
Before 10:00 am Monday
Wednesday
Before 10:00 am Tuesday
Thursday
Before 10:00 am Wednesday
Friday
Before 10:00 am Thursday
Products
Where does your produce come from?
It's important to ask where your food is coming from. All of our produce is organic. Occasionally, we buy from noncertified farms that still utilize sustainable practices, usually because they haven't paid to complete the certification process. Items from these farms will be labeled on our website as:
= Sustainable
We only work with organic farms, as well as a handful of organic distributers for items not available direct, such as bananas. Many of the smaller farms don't have stickers, while others may include them. We don't generally apply the stickers because it takes a lot of time to label each item. It isn't necessary for our business model, since almost everything is organic, unlike a grocery store where the checkout clerk needs the PLU on the sticker to charge it.
If you ever have a question about any item, feel free to . We know most of these farms personally and can provide interesting information about them and their practices.
Do you have additional items besides produce?
Yes! We offer an ever-growing variety of items such as
and
.
To see additional items, click the Shop tab at the top of the page. Here you'll see a listing of filterable categories available for additional purchase.
Click on any item you may be interested in to see more information about. To add it to your order, simply choose how many and click Add to Order.
If it's a staple at your home, you can also select Every Order from the dropdown, and it'll be automatically added to your box each week.
What's in the box?
Around 1pm every Friday, you'll receive an email to the primary email address listed in your account highlighting what's in your box according to your subscription, product, and order preferences. We'll also include any new items that are available that week. You may check out the box contents on our website by clicking the Shop tab at the top of the page and This Week's Boxes from the category menu options listed below it.
Sometimes nature changes its course, and we have to make last-minute adjustments to your order. If there's something that you don't like in your box, , and we'll either replace the item, add additional produce in your next box, or credit your account accordingly.
Why do you sometimes sell an item by the quantity one week and then by weight the next?
We sell the produce to you the same way we buy it from the farmer. Sometimes cucumbers are sold by the case count. Sometimes they're sold by weight. Each week we may be attaining produce from different many with differing standards.
Do I get the same thing each week?
Not at all! We take the hassle out of finding what's in season.
Certain staple items will be available each week, though varieties will always change. Other seasonal items will keep you excited for your next order.
Can you specify where the weekly contents of my box come from?
Yes. We feel it's very important to understand where your food is coming from. For this reason, you can always see information about the next to any products we offer.
You can also watch some of that feature various farms and producers to learn more about how your food is grown or produced.
Why are some fruits and vegetables available in your boxes, but not available for additional purchase? They're not listed in the substitution list either.
Some items might only be available in small quantities. They may be limited due to many
factors. As certain fruits
and vegetables come in and out of season, their production can fluctuate greatly, causing an erratic supply. In other cases, we may be dealing with small farmers that only have a limited supply.
I don't like something in my box.
No problem! Our system automatically updates your box according to your customized personal preference.
To remove unwanted items from future orders:
1
2
Go To Product Preferences
Click the My Account button at the top right of the page, then choose Product Preferences from the dropdown menu.
3
Remove Unwanted Items
If you dislike by radishes, remove them from your Items You DO Want list by selecting the icon button. If we're planning something for the boxes, and it's in your Items You DON'T Want list, it'll automatically be replaced with an item you like.
I want to substitute something different into my box. What do I do?
You can customize every order by making exchanges!
After receiving your weekly Friday email letting you know your order is ready to be viewed, you can swap any item for something you'd prefer. You'll see that your order has already been catered to your product preferences.
However, if you normally want, let's say apples, but this week you're making a special potato salad, simply substitute potatoes in place of the apples for no extra charge.
Delivery
What is your delivery area?
Currently, our delivery area includes the Greater Atlanta Area and extends roughly 40 miles beyond that. Our partnership with Fedex will expand our delivery area considerably.
Can I pick my delivery day?
At this time, we're in certain areas on certain days, with some areas having multiple options for delivery day.
What if I'm not home to receive my delivery?
You don't need to be present for your delivery. Standard procedure calls for our drivers to deliver to your front door and to either knock or ring the bell.
In the warmer months, it's common for our members to leave a large cooler out either the night before or early in the morning of delivery. If no one answers, they'll secure your goods there, storing your dairy items in the cooler.
When the driver delivers your box, s/he'll swap the bag of produce out of the box and into your cooler. This isn't a bad idea if you aren't going to be home for most of the day. Otherwise, the boxes are delivered in refrigerated vehicles and contain a freezer pack, which helps maintain the freshness of the fruits and vegetables.
Many of our members have updated their special instructions located in the My Subscriptions page to reflect delivery to an alternate location, such as the side door, carport, in front of the garage, a leasing office, etc. You can also use provide information about gate or door codes for entry to offices, apartments, and condos.
My box hasn't arrived yet?
Please let us know if:
- Your order hasn't arrived - If we've made a mistake, we'll either credit your account or replace the box the following week, free of charge.
- You suspect your box was stolen - We'll credit your account and discuss safer delivery instructions.
- Your box is late on your delivery day - Your driver might be delayed. So, please don't worry as it's probably on its way. If your box is still missing the day after your delivery day, we'll investigate.
I received an order that isn't mine.
Please compare the box you've received with on your account, and check the name on your box label listed at the top. If things don't match up or there's something wrong, right away.
Why didn't the driver collect my old boxes?
Your boxes should be collected by your driver every time you leave them out, as well as any clamshell containers, plastic bag liners, and freezer packs.
If they're not being collected, please .
You can help your driver by leaving only one or two boxes out each week. If they're damaged, dirty and no longer re-useable, you may either return them to us for recycling or dispose of them yourself. We understand that a box won't last forever.
My delivery wasn't left where it should've been, and/or it's been damaged.
Double check the special delivery instructions that you filled out in your account. To do so:
1
2
Go To My Subscriptions
Click My Account from the top right corner of the site, and select My Subscriptions from the menu.
from the dropdown options. You'll see the instructions left by you at the bottom of the page.
NOTE: If you have more than one subscription, make sure the correct one is selected from the subscription list.
3
Update Your Instructions
Please make sure your information is up-to-date. If they're correct, and the box wasn't in the proper place, .
You can also leave a note for the driver on your old box.
Payment
How do I know my payment information is secure?
We believe our members' privacy is of the upmost importance, which is why we don't host your payment information on our website. By using a third party merchant server and an up to date SSL Certificate, we keep your information secure and safe.
When will I be charged?
Orders are charged the day before delivery, usually in the afternoon. If there's ever a problem with your payment we'll contact you via both email and phone that day to try to fix the issue so that we may still deliver your box the next day.
How do I change my billing info?
The way to change the billing info on your subscription is to:
1
2
Go To Account Info
Click the My Account button at the top right of the page, then choose Account Info from the menu.
3
Update Payment Methods
Under Payment Methods, you can choose to either add a new method of payment or update the current one in the system.
What methods of payment do you accept?
We accept American Express, Discover, Mastercard, Visa, and Paypal.
How do I pay by Paypal?
The way to change the billing info to Paypal is to:
1
2
Go To Account Info
Click the My Account button at the top right of the page, then choose Account Info from the menu.
3
Update Payment Methods
Scroll down to Payment Methods. Update the information by selecting Paypal and following the instructions.
You'll be taken to a Paypal page and prompted to make a payment method agreement with NGE. The process is simple and should take less than 5 minutes to complete.
Are there any delivery fees?
There are NO fees for deliveries in our local area, which includes the Greater Atlanta Area and roughly 30 – 40 miles beyond that. Our partnership with Fedex will soon expand our delivery area considerably.
Do I get a receipt?
Technology is beautiful! We don't issue paper receipts due to the waste it creates.
You can view all from your account online. If you ever have a credit card charge discrepancy, , and we'll resolve it.
Co-ops
What is a co-op?
All that's needed is a “Host” who'll offer a location we can deliver the boxes to. Co-op members can then pick up their box from this central location. These arrangements work well in neighborhoods with family and friends at the church and also at the office. The program has also proven to work well at schools and can be used as an on-going fundraiser!
What is the benefit of a co-op?
We then pass our fuel and time savings on to you! The members of the Co-op receive a discount on their box. The discount amount depends on the box size and the number of boxes delivered.
Is there a co-op in my area?
We have a helpful, interactive map in our page. To access it:
1
Go To Join A Co-op
Click the About tab in the main navigation bar at the top of the site, and select Join A Co-op from the dropdown options.
2
Choose Search Co-ops
Scroll down to Popular Delivery Locations section and locate the Search Co-ops button, which opens the map window. Use the magnifying glass tool to find your address and the nearest co-op to it.
I know several others that are interested. How do I start a co-op?
We can create a co-op that will enable you to receive fresh produce and goods at a discount when you have 4 or more deliveries coming to your location. You don't need 4 people to get started, but the orders are discounted when there are 4 or more boxes delivered on your delivery day. You can receive boxes weekly or every other week. Members also have the option to delete orders online before the order deadline. Contact us for more information about starting a co-op!
Common Questions
What is my username and password?
While , you entered an email address and created a password. The email address is your username. If you need to reset the password, , and we'll assist you.
Can I make substitutions to my box?
Each box is fully customizable. You can login to the website to view your order, make exchanges, or shop for additional items.
To exchange items in your order:
1
Log into your account anytime between Friday, when the order is generated, and the day before your delivery at 10 am, the order deadline for making changes.
2
Go To My Orders
Click the My Account button at the top right of the page, and choose My Orders from the dropdown menu.
3
Exchange Items
Once within the orders page, you'll be able to swap certain items out for others, or even pick and choose a few items to swap for a more expensive item (e.g. swap 2 apples and 2 oranges for blueberries).
Is there a delivery fee?
There are no delivery fees for deliveries in our local delivery, which includes the Greater Atlanta Area and roughly 30 – 40 miles beyond that. Our partnership with Fedex will expand our delivery area considerably.
How do your prices compare to those of other organic retailers?
We price our produce according to the going market value of the produce and are usually the same, or lower, than what you would find at your local grocery store's organic produce section. Plus, we deliver to your doorstep! This helps you maintain a healthy lifestyle for a great price.
Something is missing from my box.
Have we made a mistake that caused something to go missing from your order? Let us know, and we'll either credit your account or replace the item free of charge the following week.
Something in my box is of poor quality or damaged.
We work hard to provide you with the freshest, highest quality produce by tasting as much of the produce that arrives as possible.
Unfortunately, a substandard item that looks great from the outside, but has internal issues, may at times slip through our box engineers hands. if this happens, and we'll either credit your account accordingly or replace the item the following week, free of charge.
I have an item in my box that I don't like.
We realize not everyone is going to like the same things, so we offer several ways to customize your order.
Both menus and orders are created and posted on Fridays. They change weekly based on what's in season at the time of creation.
After you and , each order can be personally customized in four ways:
1
A list of all types of produce we may carry throughout the year. If there's something you don't like, contact us and that item will automatically be replaced with something you do like.
2
On top of your order being already catered to your preferences, you can also make substitutions to to get exactly what you want for the week. Feel free to browse our product offerings which include hundreds of other items available for substitution.
3
Want everything in your standard box but still need more? You can also add things to your order once, or include them as a standing order in every box. We offer many staples as well as specialty items that can be added to any box.
4
Want a different box size or type but aren't sure what's in them? Check out the weekly contents first by clicking from the menu item in the navigation bar above, and then, selecting from the shop categories.
How do I get the best from NGE?
1
Use The Preferences Feature
Our boxes are an easy way to get your favorite seasonal produce, consistently. The contents change each week so you don't get bored and with our easy customization features, we can help to never send you an item you don't like. Get more of what you like and less of what you don't!
2
Talk To Us
Whether you've had a problem with your order, you're getting a bit bored with it, or just want to talk, . We'd love to hear from you, and we love helping you tailor your order, so it's perfect for your needs and always a delight to receive.
3
Check Out Our Recipes
A new feature we recently started offering will help you get the most out of our box by tying your box contents with delicious recipes we've gathered over the years.
.
Do I have to order a box?
No, you don't need to order a box. An option which might work well for you is our "build-a-box" option.
With a $50 minimum purchase (must be $50 before tax is added), you can select whatever items you need from our
site to create your order and have it delivered to your door! You may adjust the "Box Type" setting in the
"My Subscription" area of the "My Account" page or change the current order to "Build-a-Box".
Please let us know which option works best for you and we can help you adjust your order, if necessary.
Do I have to sign up for a subscription in order to get a box? I only want to try the service.
No problem! There's NO commitment to use our service.
After you and , you can place your service on Hold, Delete your order, or Cancel all together at any time before your order deadline from the My Subscriptions page. You can use the service once for a special dinner party or every week for your regular groceries.
What's your minimum order?
The minimum order is our $28 Tiny Box, which includes free local deliveries.
For a-la-cart ordering, choose Build-a-box, which has a minimum order of $45.
NGE For Business
What is it?
Our co-op program is provided at no cost to the employer and offers many fringe benefits. 75% of employer health care costs are due to nutrition problems associated with poor nutrition and diets.
Balanced wellness programs have been proven to
...increase employee's:
- Morale
- Productivity
- Performance
- Retention
- Family health
...decrease:
- Health care costs
- Disability
- Sick time/absenteeism
- Turnover
- Worker's compensations claims
We work with several different companies in the Atlanta area including Red Bull, The Cox Media Group, Bonanza Productions, Southeast Restoration Group, Crossfit Inc, and many more.
How does it work?
Your company would simply set up a co-op drop site for their employees, and we handle the rest. We can provide you with information to send to your employees in both PDF and printed formats, as well as a list of the co-op pricing discounts each employee would receive.
Email us or call 770-441-9976 to start a new co-op today!
Setting Up Your Account
How do I get started?
1
Before you can place an order, you need to set up an account with us. This is a snap! Click the button above and follow the step-by-step instructions.
2
Pick A Box
Choose from 5 different box types that come in 4 sizes. Their contents change weekly. Set it to arrive either weekly or biweekly to ensure you receive a steady supply of fresh fruit and veggies. This also helps us plan ahead with our farmers.
3
Add Your Preferences
Once your account is set up and an order has been created, you can manage what items you do or don't receive by selecting your product preferences. First click the My Account link located at the top right of the page. Then, choose Product Preferences from the menu.
Say you or a family member are allergic to, or don't like, avocados. Simply select the remove icon next to avocados, and it'll move to the right side under the Fruits I Don't Want category.
What type of box is right for me?
Currently, we offer the following:
Fruits Only
This box is a treat because seasonal fruits taste better.
Veggies Only
Receive a variety of seasonal veggies without the fruit.
Mixed
It's the best of both worlds in one box, fruits and veggies.
Local
Fresh, locally grown produce available year round.
Build A Box
Choose any of the products from our shop.
4 Box Sizes
1 - 2 people
2 - 3 people
3 - 4 people
4+ people
Managing Your Account
How do I cancel an order delivery?
1
2
Go To My Orders
Click the My Account button at the top right of the page, then choose My Orders from the menu.
NOTE: If you have more than one subscription, make sure the correct one is selected from the subscription list dropdown button prior to deleting your order.
3
Skip Order
Click the Skip Order button located on the top left corner next to the order number, and follow the instructions.
If you know you won't need your box prior to your order creation day, Friday afternoon, and for an extended amount of time, you can instead set a vacation hold.
What if I go on vacation?
The steps to place a hold on your order while on vacation are:
1
2
Go To My Subscriptions
Click the My Account button at the top right of the page, and choose My Subscriptions from the menu.
NOTE: If you have more than one subscription, make sure the correct one is selected from the list prior to placing it on hold.
3
Select Hold Type
There are two ways to schedule a delivery hold on your account:
First, is the Schedule Vacation hold. This enables you to assign stop and resume service dates in advance and is recommended if you want to continue receiving scheduled deliveries automatically upon return.
Second, is the Hold Subscription method, which will stop your delivery service indefinitely or until you manually resume your service at a future date. This is recommended if you're unsure as to when you'll return from your trip.
NGE Basics
What is NGE?
Nature's Garden Express is an Atlanta based grocery delivery service offering home and office delivery of the finest natural and organic and !
Want to learn more about NGE? Check out:
Our Service
- We have a 100% satisfaction guarantee. If there's ever something you're not completely satisfied with, , and we'll make it right.
- We're a zero waste company focused on minimizing our carbon footprint by reusing, or recycling, boxes, freezer packs, bags, and any other consumables from your order. Simply leave your box out for our drivers to pick up during your next delivery.
- We buy from whenever possible but also carry many items not grown locally.
- We're based in Tucker and service Atlanta, Athens, and surrounding areas. for delivery information.
- Our leftover produce is donated to our friends at the Atlanta Community Food Bank.
- Almost all our produce is certified organic. We've chosen to include certain farms that utilize sustainable growing practices that haven't achieved organic certification because they produce pesticide free foods.
- The attributes used to describe each item can be found in its under Product Details. They're:
Low Carb
Dairy Free
Fat Free
Gluten Free
Kosher
Low Fat
Low Salt
Nut Free
Salt Free
Sustainable
Vegan
Vegetarian
Wheat Free
Ethics
We encourage everyone to use our recycling program. On the day of your delivery, place your old box, bag, and freezer packs out and our driver will collect them when delivering your new box. We'll reuse your box as long as it's still in good structural condition. The boxes that can no longer be used will be recyled.
What's in the box?
Both menus and orders are created and posted on Fridays. They change weekly based on what's in season at the time of creation.
We strive to keep the menus new and exciting, but you can always count on availability of certain staples such as some types of apples, citrus, potatoes, greens, onions, etc.
After you and , each order can be personally customized in four ways:
1
A list of all types of produce we may carry throughout the year. If there's something you don't like, contact us and that item will automatically be replaced with something you do like.
2
On top of your order being already catered to your preferences, you can also make substitutions to to get exactly what you want for the week. Feel free to browse our product offerings which include hundreds of other items available for substitution.
3
Want everything in your standard box but still need more? You can also add things to your order once, or include them as a standing order in every box. We offer many staples as well as specialty items that can be added to any box.
4
Want a different box size or type but aren't sure what's in them? Check out the weekly contents first by clicking from the menu item in the navigation bar above, and then, selecting from the shop categories.
Payment
We accept American Express, Discover, Mastercard, Visa, and Paypal.
How to shop
With our new interactive shop page, customizing your box is even more simple and quite fun!
Once your order has been created on Friday afternoon, you can and go to the to:
- See what we have that's new and exciting.
- within your current order.
- that coincide with your current box ingredients.
Find recipes
We've added a new recipe feature to make shopping with NGE even more fun!
Not only can you search in our for new and exciting recipes, you can also view, and quickly add, recipe ingredients to your order!
If you need to cancel
Our service is offered with:
- NO commitments
- NO contracts
- NO fees to cancel your account
Should you wish to cancel, simply follow these steps:
1
2
Go To My Account
Click My Account in the top right corner of the page, and choose Cancel Account from the menu.
What is organic?
Organic produce has been grown without the use of:
- Chemicals
- Synthetic fertilizers
- Genetically modified ingredients
- Chemical pesticides
How do your prices compare to those of other organic retailers?
We price our produce according to the going market value of the produce and are usually the same, or lower, than what you would find at your local grocery store's organic produce section. Plus, we deliver to your doorstep! This helps you to maintain a healthy lifestyle for a great price.
Do you deliver to businesses?
Please if you have special hours or concerns for deliveries to your place of business.
How do your boxes work?
Once you've created your subscription, we offer several different boxes that change each week based on what items are coming fresh from harvest:
Fruits Only
This box is a treat because seasonal fruits taste better.
Veggies Only
Receive a variety of seasonal veggies without the fruit.
Mixed
It's the best of both worlds in one box, fruits and veggies.
Local
Fresh, locally grown produce available year round.
Build A Box
Choose any of the products from our shop.
The you set in your subscription will indicate which, if any, items need to be automatically replaced in an equivalent exchange. When is created, you'll receive an email notification that it's ready to be customized.
Am I locked into your service?
For your convenience, several options for maximum flexibility are offered:
- Vacation Hold: Schedule a vacation ahead of your order creation to skip deliveries.
- Hold: Place your account on hold at any time before orders are generated to temporarily stop deliveries.
- Delete Your Order: Delete your order for the week any time up until the day before your delivery (10 a.m.).
- Cancel: Cancel your service at any time without penalty.
When is created, you'll receive an email notification that your order is ready to be customized. Each order is fully customizable and you'll be able to exchange produce or shop for additional items in your orderc right up until your order deadline, the day before your delivery at 10 am.
How does the order deadline work?
Your order deadline is 10:00 am the day before your scheduled delivery day and is in place so that we have time to prepare and pack your order.
On the Friday of your scheduled delivery week, you'll receive an email reminding you that you have an order scheduled. It'll include next week's menu highlights, as well.
At this point, will be active and amendable. You have until your order deadline to make any changes, as specified in the table below. After the deadline, it'll be charged and processed for delivery the following day.| Delivery Day | Order Deadline |
|---|---|
| Monday | Before 10:00 am Sunday |
| Tuesday | Before 10:00 am Monday |
| Wednesday | Before 10:00 am Tuesday |
| Thursday | Before 10:00 am Wednesday |
| Friday | Before 10:00 am Thursday |
Products
Where does your produce come from?
It's important to ask where your food is coming from. All of our produce is organic. Occasionally, we buy from noncertified farms that still utilize sustainable practices, usually because they haven't paid to complete the certification process. Items from these farms will be labeled on our website as:
= Sustainable
We only work with organic farms, as well as a handful of organic distributers for items not available direct, such as bananas. Many of the smaller farms don't have stickers, while others may include them. We don't generally apply the stickers because it takes a lot of time to label each item. It isn't necessary for our business model, since almost everything is organic, unlike a grocery store where the checkout clerk needs the PLU on the sticker to charge it.
If you ever have a question about any item, feel free to . We know most of these farms personally and can provide interesting information about them and their practices.
Do you have additional items besides produce?
Yes! We offer an ever-growing variety of items such as and .
To see additional items, click the Shop tab at the top of the page. Here you'll see a listing of filterable categories available for additional purchase.
Click on any item you may be interested in to see more information about. To add it to your order, simply choose how many and click Add to Order.
If it's a staple at your home, you can also select Every Order from the dropdown, and it'll be automatically added to your box each week.
What's in the box?
Around 1pm every Friday, you'll receive an email to the primary email address listed in your account highlighting what's in your box according to your subscription, product, and order preferences. We'll also include any new items that are available that week. You may check out the box contents on our website by clicking the Shop tab at the top of the page and This Week's Boxes from the category menu options listed below it.
Why do you sometimes sell an item by the quantity one week and then by weight the next?
We sell the produce to you the same way we buy it from the farmer. Sometimes cucumbers are sold by the case count. Sometimes they're sold by weight. Each week we may be attaining produce from different many with differing standards.
Do I get the same thing each week?
Certain staple items will be available each week, though varieties will always change. Other seasonal items will keep you excited for your next order.
Can you specify where the weekly contents of my box come from?
Yes. We feel it's very important to understand where your food is coming from. For this reason, you can always see information about the next to any products we offer.
You can also watch some of that feature various farms and producers to learn more about how your food is grown or produced.
Why are some fruits and vegetables available in your boxes, but not available for additional purchase? They're not listed in the substitution list either.
Some items might only be available in small quantities. They may be limited due to many factors. As certain fruits and vegetables come in and out of season, their production can fluctuate greatly, causing an erratic supply. In other cases, we may be dealing with small farmers that only have a limited supply.
I don't like something in my box.
To remove unwanted items from future orders:
1
2
Go To Product Preferences
Click the My Account button at the top right of the page, then choose Product Preferences from the dropdown menu.
3
Remove Unwanted Items
If you dislike by radishes, remove them from your Items You DO Want list by selecting the icon button. If we're planning something for the boxes, and it's in your Items You DON'T Want list, it'll automatically be replaced with an item you like.
I want to substitute something different into my box. What do I do?
After receiving your weekly Friday email letting you know your order is ready to be viewed, you can swap any item for something you'd prefer. You'll see that your order has already been catered to your product preferences.
However, if you normally want, let's say apples, but this week you're making a special potato salad, simply substitute potatoes in place of the apples for no extra charge.
Delivery
What is your delivery area?
Currently, our delivery area includes the Greater Atlanta Area and extends roughly 40 miles beyond that. Our partnership with Fedex will expand our delivery area considerably.
Can I pick my delivery day?
At this time, we're in certain areas on certain days, with some areas having multiple options for delivery day.
What if I'm not home to receive my delivery?
In the warmer months, it's common for our members to leave a large cooler out either the night before or early in the morning of delivery. If no one answers, they'll secure your goods there, storing your dairy items in the cooler.
When the driver delivers your box, s/he'll swap the bag of produce out of the box and into your cooler. This isn't a bad idea if you aren't going to be home for most of the day. Otherwise, the boxes are delivered in refrigerated vehicles and contain a freezer pack, which helps maintain the freshness of the fruits and vegetables.
Many of our members have updated their special instructions located in the My Subscriptions page to reflect delivery to an alternate location, such as the side door, carport, in front of the garage, a leasing office, etc. You can also use provide information about gate or door codes for entry to offices, apartments, and condos.
My box hasn't arrived yet?
Please let us know if:
- Your order hasn't arrived - If we've made a mistake, we'll either credit your account or replace the box the following week, free of charge.
- You suspect your box was stolen - We'll credit your account and discuss safer delivery instructions.
- Your box is late on your delivery day - Your driver might be delayed. So, please don't worry as it's probably on its way. If your box is still missing the day after your delivery day, we'll investigate.
I received an order that isn't mine.
Please compare the box you've received with on your account, and check the name on your box label listed at the top. If things don't match up or there's something wrong, right away.
Why didn't the driver collect my old boxes?
Your boxes should be collected by your driver every time you leave them out, as well as any clamshell containers, plastic bag liners, and freezer packs.
If they're not being collected, please .
You can help your driver by leaving only one or two boxes out each week. If they're damaged, dirty and no longer re-useable, you may either return them to us for recycling or dispose of them yourself. We understand that a box won't last forever.
My delivery wasn't left where it should've been, and/or it's been damaged.
Double check the special delivery instructions that you filled out in your account. To do so:
1
2
Go To My Subscriptions
Click My Account from the top right corner of the site, and select My Subscriptions from the menu.
from the dropdown options. You'll see the instructions left by you at the bottom of the page.NOTE: If you have more than one subscription, make sure the correct one is selected from the subscription list.
3
Update Your Instructions
Please make sure your information is up-to-date. If they're correct, and the box wasn't in the proper place, .
You can also leave a note for the driver on your old box.
Payment
How do I know my payment information is secure?
We believe our members' privacy is of the upmost importance, which is why we don't host your payment information on our website. By using a third party merchant server and an up to date SSL Certificate, we keep your information secure and safe.
When will I be charged?
Orders are charged the day before delivery, usually in the afternoon. If there's ever a problem with your payment we'll contact you via both email and phone that day to try to fix the issue so that we may still deliver your box the next day.
How do I change my billing info?
The way to change the billing info on your subscription is to:
1
2
Go To Account Info
Click the My Account button at the top right of the page, then choose Account Info from the menu.
3
Update Payment Methods
Under Payment Methods, you can choose to either add a new method of payment or update the current one in the system.
What methods of payment do you accept?
We accept American Express, Discover, Mastercard, Visa, and Paypal.
How do I pay by Paypal?
The way to change the billing info to Paypal is to:
1
2
Go To Account Info
Click the My Account button at the top right of the page, then choose Account Info from the menu.
3
Update Payment Methods
Scroll down to Payment Methods. Update the information by selecting Paypal and following the instructions.
Are there any delivery fees?
There are NO fees for deliveries in our local area, which includes the Greater Atlanta Area and roughly 30 – 40 miles beyond that. Our partnership with Fedex will soon expand our delivery area considerably.
Do I get a receipt?
You can view all from your account online. If you ever have a credit card charge discrepancy, , and we'll resolve it.
Co-ops
What is a co-op?
All that's needed is a “Host” who'll offer a location we can deliver the boxes to. Co-op members can then pick up their box from this central location. These arrangements work well in neighborhoods with family and friends at the church and also at the office. The program has also proven to work well at schools and can be used as an on-going fundraiser!
What is the benefit of a co-op?
We then pass our fuel and time savings on to you! The members of the Co-op receive a discount on their box. The discount amount depends on the box size and the number of boxes delivered.
Is there a co-op in my area?
1
Go To Join A Co-op
Click the About tab in the main navigation bar at the top of the site, and select Join A Co-op from the dropdown options.
2
Choose Search Co-ops
Scroll down to Popular Delivery Locations section and locate the Search Co-ops button, which opens the map window. Use the magnifying glass tool to find your address and the nearest co-op to it.
I know several others that are interested. How do I start a co-op?
We can create a co-op that will enable you to receive fresh produce and goods at a discount when you have 4 or more deliveries coming to your location. You don't need 4 people to get started, but the orders are discounted when there are 4 or more boxes delivered on your delivery day. You can receive boxes weekly or every other week. Members also have the option to delete orders online before the order deadline. Contact us for more information about starting a co-op!
Common Questions
What is my username and password?
While , you entered an email address and created a password. The email address is your username. If you need to reset the password, , and we'll assist you.
Can I make substitutions to my box?
To exchange items in your order:
1
Log into your account anytime between Friday, when the order is generated, and the day before your delivery at 10 am, the order deadline for making changes.
2
Go To My Orders
Click the My Account button at the top right of the page, and choose My Orders from the dropdown menu.
3
Exchange Items
Once within the orders page, you'll be able to swap certain items out for others, or even pick and choose a few items to swap for a more expensive item (e.g. swap 2 apples and 2 oranges for blueberries).
Is there a delivery fee?
There are no delivery fees for deliveries in our local delivery, which includes the Greater Atlanta Area and roughly 30 – 40 miles beyond that. Our partnership with Fedex will expand our delivery area considerably.
How do your prices compare to those of other organic retailers?
We price our produce according to the going market value of the produce and are usually the same, or lower, than what you would find at your local grocery store's organic produce section. Plus, we deliver to your doorstep! This helps you maintain a healthy lifestyle for a great price.
Something is missing from my box.
Have we made a mistake that caused something to go missing from your order? Let us know, and we'll either credit your account or replace the item free of charge the following week.
Something in my box is of poor quality or damaged.
We work hard to provide you with the freshest, highest quality produce by tasting as much of the produce that arrives as possible.
Unfortunately, a substandard item that looks great from the outside, but has internal issues, may at times slip through our box engineers hands. if this happens, and we'll either credit your account accordingly or replace the item the following week, free of charge.
I have an item in my box that I don't like.
Both menus and orders are created and posted on Fridays. They change weekly based on what's in season at the time of creation.
After you and , each order can be personally customized in four ways:
1
A list of all types of produce we may carry throughout the year. If there's something you don't like, contact us and that item will automatically be replaced with something you do like.
2
On top of your order being already catered to your preferences, you can also make substitutions to to get exactly what you want for the week. Feel free to browse our product offerings which include hundreds of other items available for substitution.
3
Want everything in your standard box but still need more? You can also add things to your order once, or include them as a standing order in every box. We offer many staples as well as specialty items that can be added to any box.
4
Want a different box size or type but aren't sure what's in them? Check out the weekly contents first by clicking from the menu item in the navigation bar above, and then, selecting from the shop categories.
How do I get the best from NGE?
1
Use The Preferences Feature
Our boxes are an easy way to get your favorite seasonal produce, consistently. The contents change each week so you don't get bored and with our easy customization features, we can help to never send you an item you don't like. Get more of what you like and less of what you don't!
2
Talk To Us
Whether you've had a problem with your order, you're getting a bit bored with it, or just want to talk, . We'd love to hear from you, and we love helping you tailor your order, so it's perfect for your needs and always a delight to receive.
3
Check Out Our Recipes
A new feature we recently started offering will help you get the most out of our box by tying your box contents with delicious recipes we've gathered over the years.
.
Do I have to order a box?
No, you don't need to order a box. An option which might work well for you is our "build-a-box" option. With a $50 minimum purchase (must be $50 before tax is added), you can select whatever items you need from our site to create your order and have it delivered to your door! You may adjust the "Box Type" setting in the "My Subscription" area of the "My Account" page or change the current order to "Build-a-Box". Please let us know which option works best for you and we can help you adjust your order, if necessary.
Do I have to sign up for a subscription in order to get a box? I only want to try the service.
After you and , you can place your service on Hold, Delete your order, or Cancel all together at any time before your order deadline from the My Subscriptions page. You can use the service once for a special dinner party or every week for your regular groceries.
What's your minimum order?
The minimum order is our $28 Tiny Box, which includes free local deliveries.
For a-la-cart ordering, choose Build-a-box, which has a minimum order of $45.
NGE For Business
What is it?
Balanced wellness programs have been proven to
...increase employee's:
- Morale
- Productivity
- Performance
- Retention
- Family health
...decrease:
- Health care costs
- Disability
- Sick time/absenteeism
- Turnover
- Worker's compensations claims
We work with several different companies in the Atlanta area including Red Bull, The Cox Media Group, Bonanza Productions, Southeast Restoration Group, Crossfit Inc, and many more.
How does it work?
Your company would simply set up a co-op drop site for their employees, and we handle the rest. We can provide you with information to send to your employees in both PDF and printed formats, as well as a list of the co-op pricing discounts each employee would receive.
Email us or call 770-441-9976 to start a new co-op today!
